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Rahul Merchant

EVP and CIO, TIAA-CREF

Rahul Merchant is Executive Vice President and Chief Information Officer at TIAA. Mr. Merchant has more than 30 years of public and private sector experience as a transformation leader, including expertise in business, technology, operations and private equity.

Prior to joining TIAA in April 2015, Mr. Merchant ran his own advisory firm. Previously, he was Citywide Chief Information and Innovation Officer for the City of New York with Michael Bloomberg; Executive Vice President, Chief Information and Operations Officer and Member of the Executive Committee at Fannie Mae and Senior Vice President, Chief Information Officer and Chief Technology Officer at Merrill Lynch. He served as a senior executive with Dresdner Bank, Sanwa Bank, and Cooper Neff and Associates.

Mr. Merchant is a director of Juniper Network (JNPR), the privately‐held AASKI Technology, and Altico Capital. He also served on several public and private companies’ boards, including Sun Microsystems, Level 3 Communications and Fair Isaac Corporation. He received his Bachelor of Science in Electrical Engineering from Bombay University, a Master of Science in Computer Science from Memphis State University and a Master of Business Administration from Temple University.

Latest from Rahul Merchant

Putting the customer first is one of TIAA-CREF’s core values.  However, without the proper tools and expertise, the cacophony of customer feedback can sound like static coming from every direction. Customer’s communication preferences span in-person, phone, mail and digital channels, and finding the real value in the feedback is a daunting task....