A Take on Technology Roadmap for Business in 2016: Avaya CTO
FREMONT, CA: As we near the close of 2015, companies begin to prepare themselves to re-evaluate their businesses with open arms for innovation that will shape the year ahead. Avaya – an enterprise communication solutions provider has revealed a road map for the future of its business and benefits of the customers. Laurent Philonenko, the Senior Vice President of Corporate Strategy & Development and CTO at Avaya identifies several key trends to look in 2016 that are anticipating the communication needs in future.
The key trends that businesses to see in 2016 are as follows:
More networks lean on Fabric
Mesh topologies and Fabric-based technologies will grab the attention serving as cost-effective solutions that can accommodate the flexibility required for the constant changes in network traffic.
Customer contact centers are flexible
Omni-channel access and video capabilities within contact center helps in building personal relationship with the customers and allow agents to better understand the customer’s need, driving customer relationship management and customer satisfaction.
WebRTC drives better user engagement
Enterprise-grade WebRTC is the communication technology that allows participants to engage into audio and video communication session in virtual areas directly from the web browser, without the need to download a specialized client application.
Automotive telecommunication to grow rapidly in the upcoming years
Sensors and telematics systems in automobiles enable sensor-based reporting on car maintenance and usage and alert the users about repairs and safety, enabling manufacturers, dealers and OEMs to forge close relationships with customers.
Wearable paves the way for better communication
Wearable technology serves the users with hands-free access to the information and enhanced communication capabilities. Laurent Philonenko predicts that the global sales of wearable will increase rapidly in the next four years, which is found to be almost eight-fold from the last year.
Connected Government framework for a connected world
Connected Government will embrace social media through multimedia communications. It connects information to government workers and connects different government agencies together, to achieve higher levels of service, efficiency, and accountability. Currently customers are using Text-to-911, a texting service for the emergency contact 911. In the upcoming years, citizens will total immerse in Face2Face911 service, where they can communicate through video and pictures from their broadband-enabled smart devices.
Email resists its existence over messaging apps
Email is the source of communication that can communicate with more than one at a time, categorize them and create necessary folders. Even though messaging apps being trendy now-a-days, email communication is the one that best fits for the business purposes which grow in the upcoming years.
Cloud serves as the business critical application workhorse for next 5 years
Organizations are making a strategic move towards cloud adoption for reducing cost, mitigating risk and achieving scalability of data base capabilities.