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PHOENIX, AZ: Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced the release of Aspect CXP 15 (Customer Experience Platform). The new release is a dynamic new visual development environment for self-service applications. It will add advanced integration with Aspect’s consumer engagement platform Unified IP, and provide seamless transfer of self-service interactions to live agent assistance when required. Other improvements include the increase in speed and ease of creating intelligent self-service applications such as Interactive Voice Response (IVR) and 