Black Box Expands Partnership with Aspect Software

By CIOReview | Tuesday, January 19, 2016

FREMONT, CA: As part of its continuing strategy to bolster its channel presence and drive growth in its cloud portfolio, Aspect Software has extended its business with Black Box Network Services (NASDAQ:BBOX). This extended partnership will allow Black Box to expand its cloud contact center offerings to its global customers.

As part of the widened partnership, BlackBox will resell Aspect’s contact center solutions Zipwire, CXP and Aspect WFM. The aforementioned solutions are delivered through the Aspect Cloud, Aspect’s expansive and patented global data center and telecommunications infrastructure. “Our customers are looking for robust cloud contact center technology that better addresses their customer contact and workforce optimization challenges by enabling omni-channel contact with the ability to scale as-needed,” said Mike Laughlin, Vice President of Strategic Partnerships, Black Box. “Aspect’s ability to deploy contact center solutions in any environment is a great asset to our robust suite of cloud offerings.”

Black Box’s solutions portfolio will also include Aspect Hosted, Aspect Unified IP, and the full Aspect Workforce Optimization (WFO) suite. The partnership will further strengthen Black Box’s ability to offer the right solutions to its clients that will help them achieve the business outcomes needed to remain competitive. “Black Box has been a partner of Aspect’s for many years and serves as a trusted advisor to thousands of customers all over the globe. With this renewed partnership, Black Box can continue to offer its best-of-breed cloud solutions. We look for Black Box to be a driving force behind Aspect’s cloud momentum in the market,” said Mike Moors, Vice President of Worldwide Channel Sales, Aspect.

Black Box is a leading technology solutions provider helping customers building, managing, optimizing and securing their IT infrastructure. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.

Aspect Software is a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions. Aspect and the Aspect logo are either trademarks or registered trademarks of Aspect Software, Inc. in the United States and/or other countries.