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Creative Virtual Launches Self-Service Solution, V-Person Service Desk

By CIOReview | Wednesday, March 16, 2016

LONDON, UK: Creative Virtual, a self-service engagement solutions provider worldwide had announced the official launch of V-Person Service Desk. It is a new addition to the company’s Smart Help solutions that is designed to improve productivity, efficiency and the employee support experience in order to reduce service desk costs.

The V-Person Service Desk allows organization to empower employees to self-serve on their preferred device anytime and anywhere. The V-Person virtual agent understands the questions asked in natural language and instantly provides consistent answer every time to create an easy, convenient self-service experience. The solution is designed to be complementary to the systems and processes already in place and can be easily integrated with ticketing systems, third party databases and live chat systems. These integrations enable an extremely personalized support experience.

V-Person Service Desk is Creative Virtual’s intelligent knowledge management, workflow management and business intelligence reporting platform, which provides tightly integrated editing, testing, workflow and reporting functionality. Options are available for the solution to be hosted on-premise or in the cloud, and to be deployed as a fully managed service or managed in-house. Organizations currently using V-Person technology are seeing average call deflection rates of 20-30 pct and reductions of up to 80 pct in live chat sessions.

“The development of V-Person Service Desk was in response to a growing need we saw for organisations to deliver quicker, easier service desk support for their employees without incurring the extra cost of additional live agents,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “This Smart Help solution enables organisations to ‘shift work left’ by giving employees the proper tools to troubleshoot instantly, when and where they require the support, without needing to contact a service desk agent. This not only reduces service desk costs, but it also improves the experience and meets user expectations for accurate, consistent access to support.” said Chris Ezekiel.