End to End Field Service Solution for Maximum Customer Satisfaction

By CIOReview | Monday, February 15, 2016
696
1233
243

CAMBRIDGE, MA: Pegasystems, [NASDAQ: PEGA] developer of strategic applications for sales, marketing, service and operations recently announced the launch of Pega Field Service. For more efficient field workers and satisfied customers, the Pega Field Service application streamlines and improves the service experience for employees and clients. By starting with Pega Field Service and adding workflow processes tailored to their business, organizations with field workers can achieve up to 50 percent reduction in their time-to-deploy.

As more and more organizations realize the importance of Customer Relationship Management (CRM) to improve business relationships, Pega Field Service provides solutions in line with the needs of a hyper connected business environment. The application provides a comprehensive customer service dashboard and fully integrated native mobile app. Pega Field Service allows organizations to manage field interactions to ensure each job is done right the first time, in the fastest and most effective manner possible. It also provides out-of-the-box functionally that enable field service organizations to unify data and processes across the front and back office for a 360-degree view of the customer.

Built on the Pega 7 platform, Pega Field Service can run across a variety of devices, even advanced native mobile device features and push notifications. The application supports larger data sets in offline mode, where end users can access data such as entire parts catalog or full customer lists on the go.

“With the introduction of Pega Field Service, Pegasystems is building on a decade of experience creating field service apps for many of the world’s leading service providers,” said Kerim Akgonul, Senior Vice President of Products, Pegasystems. “Now with Pega Field Service, we can provide a turnkey way for organizations to transform their field service operations and improve the customer experience while at the same time reducing operating costs.”