Frost & Sullivan Recognizes Enghouse Interactive Solutions for their Adaptability

By CIOReview | Tuesday, February 16, 2016

MOUNTAIN VIEW, CA: Tracking over thousands of emerging technologies and analyzing their impact, the global research and consulting organization - Frost & Sullivan commended Enghouse for its achievement and optimized performance in areas such as leadership, technological innovation, customer service and strategic product development. Enghouse, a provider of wide variety enterprise software applications include divisions like Interactive, Networks and Transportation. Tailoring various business segments with an effective Return on Investment (ROI) and reduced Total Cost of Ownership (TCO), Enghouse’s achievement also includes contact centre solutions that adapts any telecom environment whether cloud or on-premises.

Enghouse’s three divisions also maintain three suites of products:

Communications Centre: Ranges from 10-500 seats and focuses on single channel communication.

Enterprise Contact Centre: This suite is a highly scalable and reliable solution with 10,000 seats for multi-location environments with many options to protect against hardware and network failure through transparent operation.

Service Provider Contact Centre:  As a multi-tenanted cloud solution for carriers, the market contact center in the cloud also allows enterprises with a multi-tenanted private cloud solution.

Integrating technologies to optimize the customer communications, Enghouse Interactive embeds portfolio applications like the mobile customer care, knowledge management suite, call and screen recording, real-time speech analytics, call billing and accounting. Nancy Jamison, Principal Analyst, Digital Transformation, Frost & Sullivan says, “The company’s solutions are designed and developed to ensure quick installation and ease-of-use. These solutions also can easily fit into existing environments, providing added value for customers”.

With the goal to sustain the global competition, Enghouse has enhanced the portfolio applications by acquiring the CTI Group, an international management applications provider of electronic invoice processing, enterprise communications, software and services and carrier class Voice Over Internet Protocol (VoIP). Enghouse also took on Zeacom, provider of Microsoft Lync, a Skype for business variant that deals with 400 contact centers and operators console deployment.

Enghouse monitors and assures the efficiency of project processes and serves customers with best experience by enhancing the enterprise-oriented application’s software divisions.  Satisfying the needs of clients and making their relationship with Enghouse imperishable urged Frost & Sullivan to award Enghouse for its reliability, ease-of use and service effectiveness.