Helion Offers CISCO Unified Communication Platform to Streamline Phone Processes for Auto Dealers

By CIOReview | Tuesday, January 19, 2016
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TIMONIUM, MD: Helion Automotive Technologies, a provider of IT solutions, offers the CISCO Unified Communication Platform (UCP) for auto dealers to streamline phone processes. The UCP is an integrated phone and communication system that helps dealerships to reduce incidents of lost or dropped calls, placing customers on hold and routing customers to voice mails, which in turn improves customer satisfaction.

Cisco’s UCP by Helion has various key features which include: Jabber, Single-Reach Number, Call Flow and responsive technical support.

Jabber is a collaboration tool which is integrated with Microsoft’s Active Directory, Exchange and Office to enable instant communication within employees. It works across all mobile devices and acts as a messaging tool by allowing personnel to send notifications ask questions or check availability of employees, even if that employee is away from their desk or offsite. Jabber also eliminates phone tags ensuring that communication gets relayed back to the customers.

Single-Reach Number routes all phone calls to employees from their desk phone to their cell phone and back again, with no interruption to the phone call thereby protecting customer data.

Call Flow capabilities  reduce incidents of lost or dropped calls, and includes rules such as how many times a person’s phone rings, whether calls get routed back to the receptionist or into voice mail, what happens to calls after hours and more.

“Dealerships have their own special needs when it comes to phone systems due to the hectic nature of the business, with employees often away from desks, engaged with other customers, in meetings and the physical distance between departments,” says Erik Nachbahr, President of Helion Automotive Technologies.