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Is 2020 the year of IoT for the Travel Industry?

By CIOReview | Thursday, January 9, 2020

IoT's rapid digitization of machines as a connected smart device affects business models, expectations of travelers, and service offerings.

FREMONT, CA: The boundaries between the physical and virtual worlds are blurring, creating a secure connection between organizations and their audiences, particularly when it comes to IoT. IoT has made its mark in the travel industry through its involvement in all aspects of the industry, from beacons to keyless entry, communications to mutual intelligence and social security. C-suite defines investments for automation and IoT solutions that directly impact cost efficiencies and streamline processes, considering the business side. For example, hotels use IoT to collect real-time data from guests and drive personalized messaging through beacons.

Cognitive computing, mobility, and IoT are the key technologies to be present in Travel for smooth process execution, optimum efficiency, and flexibility to accommodate market changes.

IoT is here to stay with the wave of the revolution in internet technology. In order to meet the travel challenges of IoT, distinct strategies, concentrated investments and focused governance are required. A planned IoT application in travel can, therefore, be very powerful. The data must be transferred on time across systems through a mix of interconnected tools to provide people with the products and services.

Airports also embrace new technology solutions, such as check-in and baggage handling, for more advanced management of traveler journey stages. IoT offers a variety of opportunities, ranging from communications to data management and intelligence, its applications have the ability to improve overall fuel cost management based on optimal flight paths, cheaper fuel zone and energy costs. IoT's incorporation, with its indoor navigation technology, enhances communications, increases airline efficiency, facilitates tourist intuitive and experimental holidays, and builds ancillary sales with customized push notifications. But most importantly, IoT helps to use a new age of customer service that is bound to drive travel as an industry forward and beyond.

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