
Technology is the Path to Your Destination
Customers require amenities and services that enable a flawless experience, being able to enjoy and move freely in their room with maximum ease because hotels are much more than just a bed and pillow for them.
FREMONT, CA: The finest method to provide guests with seamless experience is by allowing them to get in touch with the company or staff whenever needed, instantly, to proceed with their stay with minimal inconvenience. The method of enabling real-time communication with the hotel allows guests to have a convenient stay, which results in better customer satisfaction.
Travelers prefer using their smartphones to place a request for services by messaging hotel staff, giving emphasis to real-time communication.
Besides, the guests use their mobiles to make online reservations, check-in and check-out via apps, and place orders for food as well, which shows the utilization of real-time communication every step of the way.
Guests should be allowed to converse with the company even before they start the reservation process in case of any queries. This can be done real-time through multiple channels:
Chat Live:
Browsers should be given a platform to connect with the hotel instantly while they're on the website.
Social Media Platform:
It is essential to take note of the customer reviews on social media platforms where billions of people can read their opinion. Whenever a potential guest mentions the brand in a post, a quick response in real-time demonstrates the credibility and commitment toward the customer.
Text Messaging Facility:
The potential customers should be provided with a way to get in touch with the hotel even if it is not through any computer and the staff should be ready with a text response for every query that is raised.
The conversation does not stop after the guest is done with the queries; it is supposed to be available all through the guest’s stay in the hotel, answering every minor question and ensuring that their stay is comfortable. The guests should be kept informed about the hotel activities, such as the housekeeping schedule, onsite activities etc and even be alerted during emergencies. It is crucial for the guest to be able to track the order placed for food and beverage, so hotels need to make sure they are provided with real-time updates starting from the prep to delivery. Customers should be facilitated with emergency alerts to avoid any panic attacks, and during other times, they can be kept engaged with exciting activities.
See More:
Top Travel and Hospitality Solution Companies
Top Travel and Hospitality Consulting Companies
Featured Vendors
EDITOR'S PICK
Essential Technology Elements Necessary To Enable...
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
Comparative Data Among Physician Peers
By George Evans, CIO, Singing River Health System
Monitoring Technologies Without Human Intervention
By John Kamin, EVP and CIO, Old National Bancorp
Unlocking the Value of Connected Cars
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
Digital Innovation Giving Rise to New Capabilities
By Gregory Morrison, SVP & CIO, Cox Enterprises
Staying Connected to Organizational Priorities is Vital...
By Alberto Ruocco, CIO, American Electric Power
Comprehensible Distribution of Training and Information...
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
The Current Focus is On Comprehensive Solutions
By Sergey Cherkasov, CIO, PhosAgro
Big Data Analytics and Its Impact on the Supply Chain
By Pascal Becotte, MD-Global Supply Chain Practice for the...
Technology's Impact on Field Services
By Stephen Caulfield, Executive Director, Global Field...
Carmax, the Automobile Business with IT at the Core
By Shamim Mohammad, SVP & CIO, CarMax
The CIO's role in rethinking the scope of EPM for...
By Ronald Seymore, Managing Director, Enterprise Performance...
Driving Insurance Agent Productivity with Mobile and Big...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
Transformative Impact On The IT Landscape
By Jim Whitehurst, CEO, Red Hat
Get Ready for an IT Renaissance: Brought to You by Big...
By Clark Golestani, EVP and CIO, Merck
Four Initiatives Driving ECM Innovation
By Scott Craig, Vice President of Product Marketing, Lexmark...
Technology to Leverage and Enable
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
AI is the New UI-AI + UX + DesignOps
By Amit Bahree, Executive, Global Technology and Innovation,...
Evolving Role of the CIO - Enabling Business Execution...
By Greg Tacchetti, CIO, State Auto Insurance
Read Also
