Timbergrove unites with LinkAmerica to extend Maximo Support service

By CIOReview | Friday, February 26, 2016
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FREMONT, CA – Houston based Advanced IBM business partner specializing in Maximo Enterprise Asset manager–Timbergrove and Dallas based LinkAmerica announced a newfangled formed business alliance to deliver an all-inclusive support services for IBM Maximo Enterprise Asset Manager Platform. Aliased as Maximo Day 2 support, the new service offers technical assistance and customer service to clients of the platform and IT departments that supervise it.

Maxim Day 2 Support Monitoring services provides the infrastructure by integrating of existing user monitoring tools or provided tools and a Maximo application incorporating users, sessions and logs. Users of the application will be notified apropos of performance downgrades, database and load session issues, and configuration errors.

Timbergrove is an IT consultant that concentres around enterprise deployment projects that cover multiple departments. Ian Uriarte, Timbergrove CEO, concords that Maxim Day 2 Support aids enterprises minimize downtime and elevate efficiency through preventive maintenance, support desk and issue escalation, performance monitoring and reporting, and a few more services. "Maximo customers have required this type of ‘day 2' support after the solution is successfully launched and the experts leave for quite some time. We are pleased to be able to offer this unique service and to cost-effectively fill this ongoing need for Maximo-enabled businesses," said Uriarte.

"The individual strengths of LinkAmerica combined with Timbergrove's Maximo expertise and deep understanding of business operations makes this alliance a natural fit," said Carlos Carpizo, LinkAmerica president]. LinkAmerica, a supply chain management and professional services solutions supplier to network service providers and enterprise operators/users and their supply chains, counts among its clients AT&T, the Dallas Area Rapid Transit (DART) and Fujitsu. It provides supply chain management and professional services solutions like critical communication solutions, warehouse management and managed service solutions.

Maximo Day 2 Support is launched during the IBM InterConnect Conference in Las Vegas. "We encourage Maximo customers and IBM business partners to stop in and learn more at InterConnect. Our team is in Booth 910 at the Expo," said Uriarte.