Verint Upgrades Telligent, its Social Community Software Platform

By CIOReview | Wednesday, January 27, 2016

MELVILLE, NY: Verint Systems has released a new version of its Telligent Community solution that involves advanced community management tools, user experience capabilities, workflow enhancements and new content management solutions. Telligent, already available in SaaS, now comes in Community-as-a-Service (CaaS) model, featuring moderation functionality as well as ongoing API investments.

“These latest advancements are designed to offer our customers more deployment model options, enable 100 percent customization and simplified management, and add advanced functionality for sharing ideas and feedback,” said Rob Howard, Vice President and General Manager for Social Communities, Verint Enterprise Intelligence Solution.

The new workflow capabilities in the upgraded version offer users to preview changes and updates to the community before final deployment. Moreover, Verint has introduced analytics, user reputation, and abuse reporting to the upgraded version that provides enhanced content moderation capabilities to users. This gives content authors the freedom to track down inappropriate content and thereby simplifying the workload of community managers.

Furthermore, Telligent which is now available in CaaS enables firms to leverage the community software to offer enhanced dynamic digital marketing campaigns and create new levels of customer and employee engagement services. This latest version also benefits the developers, as many of Telligent’s integrations are now transferred to open source on GitHub. Additional features such as expanded APIs, WebHooks, and application tracing facilitates development options for customers and partners on the platform, while the updated studio widget functionality improves the overall user experience.

Telligent enables organizations to successfully utilize actionable intelligence by incorporating voice, chat, email, web self-service, and customer or employee communities into customers’ omnichannel experiences. Besides, improving the customer-to-customer relationship and employee collaboration, the social software platform offers enhanced self-service, social support, and reduces service costs.