What You Should Know about Natural Language Processing

What You Should Know about Natural Language Processing

By CIOReview | Tuesday, July 20, 2021

Natural language processing (NLP) ingests and learns syntax using machine learning (ML) algorithms.

FREMONT, CA: Every internet user has encountered a natural language processing application. Natural language processing is used by search engines such as Google and Bing to suggest possible search requests. When users begin typing search criteria, search engines attempt to fulfill the request. Users can either accept the proposed measures or continue providing their own.

Not only do search engines make use of natural language processing. Natural language processing (NLP) is used to aid language processing by voice-activated devices such as Siri or Alexa. NLP enables chatbots to provide more precise responses to end-user inquiries. The technology can be used to extract useful information from unstructured data to create more complete data sets. There are numerous apparent benefits of NLP for firms that employ it.

Improved data analysis

Computers struggle to process unstructured data such as documents, emails, and research findings. Large volumes of text-based information may be processed and evaluated using Natural language processing technology. NLP enables more precise completion of repetitive tasks such as collating surveys or processing forms.

NLP has the potential to be a game-changer in the recruitment process. Rather than having staff evaluate hundreds of resumes, businesses can use natural language processing (NLP) programs to screen them for desired attributes. Not only does this technique shorten the hiring process, but it also eliminates human mistakes and bias. Even better, the system can be trained to rank prospects based on resume analysis. Employing NLP gives businesses an edge when it comes to hiring the top candidates. The procedure is more efficient and precise because it includes a ranking of where to focus hiring resources.

Process simplifications

Numerous professional service firms, such as legal firms or accounting firms, must evaluate large volumes of contractual data. Since many contracts include similar language, personnel often spend hours searching for the correct document. By developing a natural language processing solution tailored to the needs of legal and accounting professionals, time spent searching for specific clauses can be reduced. A chatbot may be trained to detect particular clauses across numerous papers using natural language processing without human assistance.

By implementing a chatbot, the process of contract creation and evaluation is streamlined. Additionally, it frees up workers to focus on other projects throughout the document search process. Not just in professional services can natural language processing (NLP) increase efficiency. Chatbots can assist customer service representatives in promptly responding to inquiries. Rather than searching a knowledge base or helpdesk manually, employees can leverage natural language processing to search numerous sources and deliver results with faster response times.

Increased client satisfaction

Artificial intelligence deployed across an enterprise can generate valuable data that can be used to improve consumer relations. For instance, the hospitality industry relies on surveys and evaluations to better understand client behavior. A critical component of the process is understanding how customers feel about the experience, not just how they rate it. Natural language processing (NLP) can be trained to discern sentiment in client responses. The system identifies components that suggest the underlying emotion using industry-specific algorithms.

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