Zappix Integrates with SnapEngage; Offers Live Chat Through Visual IVR Service

By CIOReview | Friday, September 25, 2015

FREMONT, CA: Zappix, a provider of innovative smartphone visual IVR (interactive voice response) solutions, announces integration with SnapEngage to provide live chat functionality through a Visual IVR service, enabling users to chat live with customer service representatives.

Zappix mobile platform facilitates organizations with multiple communication paths that aid live agent interaction, voice and non-voice assistance. It can explore different contact center customer service communication channels and retrieve answers immediately, thus enhancing user experience. Zappix integrates voice and non-voice visual content with customer service channels that include phone, web, live chat, mobile online forms, and multi-media self-help resources.

 Companies leveraging this platform can realize significant reductions in app development costs while giving service-seeking customers a better agent interactions driven by automation, self-service, around-the-clock accessibility and enhanced mobile/web convenience.

"We're proud to partner our live chat, real-time customer engagement capability with Zappix," says Jerome Breche, CEO, SnapEngage. "Integrating with the Zappix Smartphone Visual IVR app for Web, iPhone and Android further extends the options available for our business clients to use live chat in engaging with key customer audiences.”