Service Objects has been recognized by CIOReview Magazine as the recipient of “20 Most Promising API Solution Providers - 2016,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Geoffrey Grow, CEO.

Service Objects
Fighting Fraud with Genuine, Accurate and Up-To-Date Data

Geoffrey Grow, CEO

The digital age has brought along with it a fair share of online fraudulent activities, causing businesses across industries to deal with bogus or inaccurate contact information. Founded over 15 years ago, Service Objects started as a consulting firm that built e-commerce systems and quickly evolved into a SaaS company that offers an array of services for contact validation. Protecting our clients from “people doing bad things from bad locations, is what drives us’’ as stated by Geoffrey Grow, CEO, Service Objects. “Businesses look to us when they want to ensure that every contact record in every database is as accurate, genuine, and up-to-date as possible.’’

Service Objects provides tools that cleanse, validate and enhance contact data, helping their clients “make better decisions about their customers and how they serve them.’’ explains Grow. Whether the contact records come from lead generation, sales, recruitment, list purchases, or existing contact records, most enterprises understand the need to constantly monitor, refine, and improve the quality of their records. In addition, Service Objects uses demographics and big data to provide competitive advantages by revealing hidden insights about leads and customers.

“We’re constantly developing new data quality algorithms, and have started using machine learning to improve our ability to identify fraudulent transactions,’’ states Grow. Service Objects is the only company to combine the freshest USPS address data, with exclusive phone information and demographic data. Continuous expansion of their authoritative data sets allows Service Objects to validate billions of addresses and phone numbers around the world, making their information exceptionally accurate and complete. Acknowledging competition in the cloud, machine learning, and big data spaces, “we continue to leverage and build unique data sets,’’ says Grow.

Service Objects takes data security serious and takes the upmost measures to ensure their customers’ data is protected. “Our customers are often very wary about sending this information through a web service or an API,’’ explains Grow, hence “we ensure that every transaction sent to us uses an industrial-strength 256-Bit Encryption.

We are global specialists in real-time contact record due diligence

We don’t keep any logs or client databases, and we never write any of their information to a persistent file. Once a transaction is complete, all that information is erased.’’

Service Objects’ DOTS Lead Validation service brings a different approach to determining the quality of a lead. By establishing if leads are genuine or fraudulent, clients can create rules and operations that improve the efficacy of their sales cycles and remove fraudulent leads. “Fraud is a big game of Cat and Mouse and we are relentlessly focused on improving our mousetraps,’’ as Grow describes it. “Our lead validation service is very exciting because it uses almost all of our data quality services and provides a lead quality score that our customers can use to build better sales processes.’’

As part of a comprehensive support framework for their customers, Service Objects’ system has ‘a high level of availability,’ as Grow puts it.” It gives us only a margin of error of 26 seconds of allowed downtime per month. Our guaranteed uptime is the industry’s only financially backed service level agreement. We are proud to stand behind our services.’’ Service Objects has multiple ways to integrate their services into their client’s systems. “98 percent of our customers connect through our real-time API or the web-service interface, and a smaller percentage use cloud-based connectors,’’ explains Grow.

What lies ahead for Service Objects is a commitment to “more international data, as many of our clients are doing business outside of the United States and Canada’’ concludes Grow. ‘’The European and Asian markets are becoming increasingly important places for U.S.-based companies and it is important for us to expand our product offerings and our expertise in more regions of the world.’’

Service Objects

Service Objects Announces New Webinar on Achieving Compliance and Reducing Liability Through Customer Data Validation

Thursday, April 20, 2023

Complimentary event will discuss how to meet growing data privacy and consumer protection regulations.

SANTA BARBARA - Service Objects, an informative webinar entitled “Leveraging Customer Data Validation to Achieve Compliance and Reduce Liability” on Wednesday, April 26, 2023, at 11am PST/2pm EST.

This webinar will examine the compliance risks businesses face from consumer protection regulations and data privacy laws such as the California Consumer Protection Act (CCPA), General Data Protection Regulation (GDPR), Telephone Consumer Protection Act (TCPA) and Fair Credit Reporting Act (FCRA). In addition, we will explore how having and maintaining accurate customer data enables your business to avoid potential multimillion-dollar fines that others have incurred for violations with the regulations above.

The event will feature Senior Product Marketing Manager Rob Manser, a marketing authority and data quality expert with over 20 years of experience. Rob will discuss how Customer Data Validation verifies and corrects your customer data as an essential part of compliance efforts, ensuring it is accurate, complete, and verified. The webinar will also provide a high-level overview of current regulations and how integrating Customer Data Validation helps your business reduce liability and avoid costly fines.

“In today’s data-driven world, accurate and verified customer data is more important than ever when it comes to meeting compliance requirements,” said Geoff Grow, CEO of Service Objects. “This webinar will educate attendees on the critical process Customer Data Validation plays in compliance as well as the highlighting the important role appending demographic data points plays in adhering to government regulations.”

Register here to join this webinar, and to learn more about Customer Data Validation or request a free live demo, please visit our website.

Founded in 2001, Service Objects is the leading provider of Customer Data Validation solutions, validating online transactions in real-time including contact name, address, phone, email, and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated nearly 6 billion contacts, and major brands such as American Express, Microsoft, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact sales@serviceobjects.com.

Service Objects Announces Completion of SOC 2 Certification for Data Security

Thursday, November 09, 2023

Service Objects, the leading provider of real-time Customer Data Validation, announced it has successfully achieved the Service Organization Control (SOC) 2 Type 1 Certification for Data Security. The extensive examination, globally recognized and administered by an independent auditor, validates that Service Objects’ security practices, policies, and internal controls to safeguard customer data meet the highest standards in the industry.

Achieving SOC 2 compliance, which is considered the gold standard in industry, took Service Objects to the next level of fortifying our security measures and protecting our customers’ data.

Geoff Grow, CEO, Service Objects

Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination was developed for organizations to ensure the personal assets of their potential and existing customers are protected. SOC 2 reports are provided to those businesses who successfully meet the audit requirements after undergoing a rigorous process of testing and evaluation.

To prepare for the SOC 2 audit, Service Objects implemented robust controls and processes to safeguard customer data against unauthorized access, alteration or destruction. These measures included physical security protocols, access controls, data encryption, regular monitoring and risk assessments.

“For over 20 years, Service Objects has been committed to maintaining our customers’ trust through superior data security practices,” said Geoff Grow, CEO of Service Objects. “Achieving SOC 2 compliance, which is considered the gold standard in industry, took us to the next level of fortifying our security measures, and further demonstrates that we meet and exceed the highest standards related to protecting our customers’ data.”

In addition to SOC 2 certification, Service Objects is dedicated to providing our customers 99.999% uptime, 24/7/365 technical support and access to the most authoritative data sets available.

Company
Service Objects

Management
Geoffrey Grow, CEO

Description
Service Objects is the leading contact validation service provider in the industry, protecting its customers from fraudulent, inaccurate, incomplete or out-of-date data

20 Most Promising API Solution Providers - 2016

Service Objects Fighting Fraud with Genuine, Accurate and Up-To-Date Data