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Robert Hessel, CEOHessel underscores that the companies lack the bench strength and are budget-strapped to employ engineers—who are billable even when there are no projects—from across the globe. It’s difficult for companies to carry a bench and have their engineers all over the world. “We provide our managed IT services in 110 countries across the globe. Our extensive network of strategic partners specialize in supply chain management, unified communications, data networking, WiFi, data centers, electronic security, and network security,” states Hessel before highlighting that Source 1 Solutions does not bind its customers to contracts and help them control their budgets and maintain profitability with its pay-per-use model.
Hessel acknowledges that every customer is unique with their set of demands and needs. To this end, Source 1 Solutions identifies that uniqueness and caters to them with its highly customized services. The company’s in-house solutions architects work closely with the clients to understand the overall scope of their project. This is followed by drafting a clean and descriptive scope of work to ensure every stakeholder is on the same page.
The uniqueness of Source 1 Solutions stems from the fact that all their projects are supported by its US-based Network Operations Center that provides 24x7 and 365-day supervision, monitoring, and management of the networks and servers. Moreover, for every single query, instead of answering machines or outsourcing to other countries, the company provides Tier 1 engineers to solve clients’ problems in real-time. While managing the global projects, Source 1 Solutions maintains a level of consistency wherein ticketing and software systems ensure that customers have visibility into the process. “We benchmark our employees in the network operations center as they manage to solve 90 percent of all tickets that are opened on the first call, thus, eliminating the need for escalating the issue to Level 2 or Level 3 engineers,” adds Hessel.
Highlighting Source 1 Solutions’ efficiency, Hessel cites a case study wherein they were chosen for installation and post-deployment survey using Cisco Wireless Technologies for a global retailer. The company created a predictive WLAN design based on the supplied information, using the approved tools and adjusted free parameters as per the needs of the client. Their services included post-deployment verification surveys to verify WiFi coverage after the installation of new wireless infrastructure as well as production and delivery of post-deployment reports. All this was done using AirMagnet software tool and end customer information and site plans in AutoCAD. The project was awarded to Source 1 over several other organizations as they had a global reach from an on-site perspective, which is their core competency.
We provide our managed IT services in 110 countries across the globe
Scripting similar success stories, Source 1 Solutions have witnessed a 100 percent growth in the last three years and are doing more project-based work to expand to a few more market places.
Richard Montefusco Joins Source 1 Solutions As President And Chief Revenue Officer
Friday, March 08, 2024
CLEARWATER - Source 1 Solutions (S1S) is pleased to announce the appointment of Richard Montefusco to their U.S. Executive team, where he will serve as President and Chief Revenue Officer. Since joining the company in 2023, Richard has provided valuable insights contributing to the ongoing growth of S1S as a prominent global leader in the Information Technology sector.
With a wealth of experience exceeding 25 years in IT Management and Global Service Delivery, Montefusco brings a track record of fostering growth and innovation, gained from his tenure with industry giants such as Siemens and AT&T. In his new capacity, he has already initiated strategies to enhance the efficiency of the company's global operations and will continue to optimize both new and existing revenue streams.
Founder and CEO Robert Hessel expressed confidence in the appointment, stating, "I've known Rich for over 20 years in business, and we've navigated many partnerships together. I always believed he would be an excellent fit for our company, given his deep understanding of our values. In a short time, he has seamlessly taken on a role of significant responsibility and impact."
Montefusco's career has been marked by substantial growth, dating back to the early days of the internet. Throughout the subsequent technological innovations, he has played a pivotal role in implementing industry-standard practices that streamline the interaction between service providers and end-users with technology.
Expressing enthusiasm about enhancing Source 1 Solutions' services for their global clientele, Montefusco stated, "Since my initial engagement with this company, I have recognized its potential to disrupt the global tech industry. I consider it a unique privilege to contribute to driving that potential. The unwavering passion this company demonstrates for prioritizing the best interests of clients and the community is remarkable, and I am thrilled to now play a part in it."
Company
Source 1 Solutions
Management
Robert Hessel, CEO
Description
Source 1 Solutions is a global IT solutions provider specializing in managed IT services and white-label with a technical network spanning across 110+ countries for enterprise & mid-market organizations that specializes in supply chain management, unified communications, data networking, WiFi + data centers, electronic security & network security solutions.Founded in 2011, Source 1 Solutions is a worldwide distributor of electronic components for OEMs and CEMs. Our niche is locating “hard to find” material caused by market shortages, allocation, and EOL product. Through a variety of non-traditional sources, our team works with suppliers we have built relationships with for over 25 years
