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Lucas Dussurget, CEOSince previous version(s) of ITIL don’t take agile practices or DevOps into account at all, IT teams and service leaders are forced to make real-time changes to their operations to keep pace with agile practices of development teams.
So, how can IT teams adopt new processes while letting their enterprises keep the lights on?
Meet Valiantys, a rare ITSM solution provider that brings deep-rooted expertise on both sides of the equation: ITSM and enterprise agile development. “The fact that we understand both worlds, not just the world of developers or IT operations, helps us immensely in enabling those clients that want to modernize their approach to ITSM,” says Lucas Dussurget, CEO of Valiantys, a leading Atlassian Platinum Solution Partner.
As some members of Valiantys were involved in the development of Atlassian tools, such as Jira Service Desk, the ITSM specialists truly understand the perspective of agile software development teams. Stands to reason why Valiantys leverages a proven tool such as Jira Service Desk to help its clients enhance ITSM. “Since the tool is fully integrated with IT operations tools, IT teams can seamlessly connect their processes with development teams. For example, when the development team releases a new agile process, Jira Service Desk connects the dots and provides a uniform view with attributes specific to each team. This way, the IT team is able to modify on-the-fly and never miss a beat,” explains Philippe Delanghe, CCO, Valiantys.
Similarly, Jira streamlines the bug management process of ITSM. Typically, when an IT team identifies a bug, the development team is intimated, and multiple processes hinder the development cycle release. However, Jira offers a common language and connects multiple teams across a single tool. “It does so while respecting the fact that development teams and IT teams work in their own specific ways. Jira does not attempt to fit every team into an identical process,” adds Lucas Dussurget, before highlighting other features of the Jira solution suite such as easy configurability, personalisation, automation, and seamless integration.
Guaranteeing Time-to-Value
The convergence between the processes of IT teams and agile development teams is upmost in the checklist of the modern CIO. However, “Time-to-Value” continues to be a predicament for enterprises embarking on their ITSM transformational journey. Since business processes constantly change every few years, IT teams can ill afford to prolong the deployment of their new ITSM processes. “We have heard customers needing up to three years to get value from their transformation,” adds Philippe Delanghe.
Valiantys, meanwhile, has a proven track record of deploying an ITSM solution within a few weeks. Just consider its well-documented success story involving The Daily Telegraph, the United Kingdom’s No. 1 news brand that reaches 2.1 million viewers per day through its newspapers, mobile apps, website, and magazines.
A few years ago, the media giant was in doldrums after letting go off its CIO. Under the incumbent CIO’s watch, The Daily Telegraph outsourced its entire IT operations to a third-party company, a contract that was terminated in due course. Within a few weeks, they had to rebuild their entire IT department from scratch.
“We were suffering from poor resolution times and lack of transparency. We had to find a service management solution, implement it in under three months. I felt that was impossible,” says Carol Johnson, head of service delivery and operations, Telegraph Media Group.
The fact that we understand both worlds, not just the world of developers or IT operations, helps us immensely in enabling those clients that want to modernize their approach to ITSM
In what can be best described as “a mad rush,” Valiantys deployed Jira Service Desk within a few weeks, trained The Daily Telegraph’s IT teams accordingly, and instilled new ITSM processes. However, Valiantys admittedly didn’t do “a perfect job” due to the time-strapped setting. “The idea was to deliver time-to-value in the space of just five weeks. We succeeded,” says Lucas Dussurget. A few weeks later, Valiantys executed a few more enhancements and continued to do so gradually.“Their IT team evolved into agile practices, and eventually introduced exciting concepts such as Kanban in their change management.” Within three months of the rollout, The Daily Telegraph’s IT team improved its time-to-resolution by 66 percent, reduced call-waiting time by 50 percent, and increased customer satisfaction by 140 percent.
According to Philippe Delanghe, the secret sauce behind Valiantys’ ability to guarantee swift “time-to-value” is its deployment kits that encompass pre-configured ITSM processes, ranging from asset to incident management. The library allows customers to “hit the ground running” rather than waiting years for their new ITSM processes to prove value. The out-of-the-box configuration can be adapted very quickly to the specific client’s needs before and after the rollout, which is another key feature for faster “time-to-value”
The Daily Telegraph success story, among many others, corroborate the value that Valiantys brings to large IT teams across enterprises. Over the last few years, Valiantys has grown at a steady annual rate of 40 percent, a growth pace that it is confident of sustaining. After bolstering its alerts management and incident communication capabilities through a recent acquisition, Atlassian is now setting its sights on adding new capabilities and modules in asset management. This was recognized by Forrester, in the Wave Enterprise Service Management–Q3 2018, where Atlassian is a strong performer with the strongest strategy.
Clearly, the combined prowess of Valiantys and Atlassian is a winning option for enterprises transitioning to lean ITSM practices. Since debuting in 2013, the Jira Service Desk solution has already been implemented across 20,000 enterprises. The success, per Dussurget, is primarily due to Jira Service Desk’s ability to integrate various systems and departments across organizations. “It’s the only solution that truly serves the needs of both the development and IT operations teams. As the customer success arm of the Atlassian story, we are thrilled about the future,” he concludes. Although headquartered in France Valiantys is a global service company and also renders client-tailored services to over 4,500companies across UK, Switzerland, The Netherlands, Belgium, Canada and the U.S.
Valiantys sets strategy to strengthen its position in Europe by acquiring kreuzwerker's Atlassian consulting business
Tuesday, February 21, 2023
PARIS and BERLIN - Valiantys announced it is expanding into Germany through the acquisition of kreuzwerker's Atlassian consulting business. kreuzwerker is one of the leading Atlassian Platinum Solution Partners in the German market, being the first to achieve the ITSM and Cloud specializations, and recently recognized as "Atlassian Partner of the Year 2021" in "Customer Experience".
Valiantys has already strengthened its leading position as a global Atlassian partner through recent acquisitions including Addteq's consulting services and Expium. Valiantys has a significant presence in Europe and North America, with ambitions to continue expanding and growing its talent base.
This combination will bring together Valiantys' global operations and deep expertise in Agile at Scale transformations and managed services, thanks to kreuzwerker's strong presence in the German market for Enterprise Service Management.
"The DACH region is absolutely strategic to Valiantys' future and is one of Atlassian's largest markets," said Lucas Dussurget, CEO, Valiantys. "kreuzwerker's team is world-class and we're very excited to see them join our Swiss team to establish Valiantys as a leading Atlassian Solution Partner in the DACH region1."
"We are delighted to be joining Valiantys. With their support and existing capabilities, we will be able to serve our DACH customers even better with a global presence as well as access to specialists on Cloud Migrations, ITSM, Agile at Scale and Work Management," said Tilman Muerle, Managing Director Atlassian, kreuzwerker. "In Valiantys we have found kindred spirits who are fully aligned with our culture, and our passion for delivering ambitious transformations using Atlassian solutions."
"Valiantys' acquisition of kreuzwerker's Atlassian consulting services is an exciting step forward in their EMEA strategy," said Cameron Deatsch, Chief Revenue Office at Atlassian. "The combined efforts of these partners will empower more customers in the DACH region to harness the full potential of teamwork."
This acquisition will be made possible by the investment and operational support of:
• Keensight Capital, one of the leading private equity managers dedicated to international Growth Buyout investments2, and Valiantys' majority shareholder;
• Tercera, a growth equity firm specializing in cloud professional services, has made a minority investment with a specific focus on expanding in the Americas and other key regions
Valiantys acquires Contegix, an Atlassian consulting leader, to bolster North American presence
Wednesday, August 14, 2024
PARIS,-- Valiantys, a global leader in IT consulting with Atlassian, announces the acquisition of Contegix, a prominent innovator in Atlassian solutions for teams across various industries, including both private and Federal sectors. This strategic acquisition enhances Valiantys' presence and leadership in North America, particularly in the US Federal sector and in Canada, where Contegix is a leading Atlassian partner.
Contegix has a rich 20-year history in the Atlassian ecosystem and was a pioneer in implementing the original Atlassian Cloud in 2002. The company has notable expertise in the US Federal sector under its Ascend Integrated Federal division, bringing a wealth of capabilities and a highly skilled engineering team to Valiantys. The firm offers a secure platform addressing US legal and regulatory compliance requirements, specifically HIPAA, FedRAMP, and DISA compliance.
The acquisition will strengthen Valiantys' position as the leading solutions partner of the Atlassian ecosystem, offering significant growth opportunities in North America, and doubling the market opportunity for Valiantys. It also offers the potential for Valiantys to expand its Federal service offering in other geographies, including Europe and Asia-Pacific. The acquisition brings several additional key benefits, including:
Enhanced capabilities – Customers in North America, especially those with regulatory and security blockers to transitioning to Cloud, will benefit from Contegix's secure managed platform. Contegix's expertise in DevSecOps[1] and handling highly sensitive information will enhance Valiantys' offerings and complement its DevOps and full stack application development teams. The combination of these teams will also help connect customers' IT infrastructures and operations, helping them to become secure, digital-first enterprises.
Value-added service offerings – Contegix's additional offerings centered around the Federal sector (including FedRAMP, Government Solutions, and TrustStack) will be pivotal in addressing the needs of the regulated market. The strategic impact of this acquisition will enhance Valiantys' capabilities and improve the customer experience for key segments, including Federal, healthcare, life sciences, and financial services. By integrating Contegix's expertise, Valiantys will offer more differentiated and compliant solutions, catering to the unique needs of these industries.
Solidified ecosystem - The acquisition of Contegix strategically strengthens Valiantys and the Atlassian ecosystem, positioning Valiantys as a leader in secure Atlassian solutions and FedRAMP migrations for Federal clients. Key benefits include an enhanced capacity to provide critical support, meet compliance requirements, and enable scalable modernization.
Strengthened market position – Leveraging Contegix's leadership in the North American Federal sector and its longstanding relationship with Atlassian, Valiantys is poised to reinforce its market leadership and expand its customer base in North America.
Innovative solutions – Valiantys has been a leader in encouraging the adoption of Atlassian Forge, the app development platform, further empowering Atlassian's Marketplace app vendors. With the acquisition of Contegix, Valiantys will expand its ability to help customers solve complex problems using Forge.
Michael McNeil, Chief Executive Officer of North America at Valiantys, said: "We are thrilled to welcome Contegix to the Valiantys family. Their secure managed platform and expertise in the Federal space perfectly align with our strategic vision. This acquisition not only strengthens our capabilities but also allows us to better serve our customers. Together, we believe we can drive strong value and growth in the North American Market."
Brad Hokamp, Chief Executive Officer of Contegix, added: "The combination of Valiantys and Contegix will bring great value to the North American market, offering the most comprehensive capabilities in both the Atlassian ecosystem and the DevSecOps industry. I want to thank our private equity sponsor, Strattam Capital, for their tremendous support in enabling Contegix's success, and I expect even greater accomplishments in the next chapter of the business under Valiantys."
Philippe Crochet, Managing Partner at Keensight Capital, concluded: "The acquisition of Contegix marks a significant moment in Valiantys' development, particularly by opening up the North American regulated market. We look forward to continuing to support the company through this next period of growth."
This acquisition will be made possible by the investment and operational support of:
Keensight Capital, one of the leading private equity managers dedicated to pan-European Growth Buyout investments, and Valiantys' majority shareholder;
Tercera, a growth equity firm specializing in cloud professional services.
Closing is subject to customary closing conditions.
Company
Valiantys
Management
Lucas Dussurget, CEO and Philippe Delanghe, CCO
Description
An Atlassian Platinum Solution Partner that specialises in Agile, ITSM, and Lean Business Management, Valiantys delivers solutions to enterprises across the world. One of the top IT Service Management Solution Providers, Valiantys understands both sides of the equation—ITSM and enterprise agile development—and enables its clients to modernize their approach to ITSM. Since some core members of Valiantys were involved in the development of Atlassian tools, such as Jira Service Desk, the ITSM specialists truly understand the perspective of agile software development teams. Furthermore, Valiantys guarantees swift “time-to-value” for its clients due to a deployment kit that encompass pre-configured ITSM processes
