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Proptech : 32258
End to End Solution for Property Maintenance, Turns and Renovations
Ken Murai, Founder and CEO, color:blue !important'>FacilGo and Brad Chandler, VP of Sales and Customer Success
Ken Murai, Founder and CEO, FacilGo and Brad Chandler, VP of Sales and Customer Success, With unparalleled capabilities, FacilGo ignited several success stories in the student housing, multi-family, and single-family real estate markets. In one instance, FacilGo assisted Wood Partners—the largest multi-family developer in the U.S.—to enhance the speed and efficiency of their property maintenance processes by implementing FacilGo’s procurement solution. Wood continues to work with FacilGo to develop and implement additional modules to improve efficiency. Klingbeil Capital Management implemented FacilGo's Inspection solution to aid asset management and expand asset transaction value.
Riding on the coattails of a multitude of similar successful collaborations, FacilGo is perfectly poised to transform the way property managers handle the maintenance, turn and renovation tasks of their assets. Moving ahead, FacilGo aims to expand the functionalities of its offerings by ensuring timely information sharing and additional collaboration avenues for its clients.
Traditionally, the upkeep and inspection processes of real estate involved maintenance personnel, suppliers, residents, and property managers doing manual tasks. For decades, consolidating the information from these people has been one of the most complex problems in property management.
Today, even as PropTech solutions try to improve the speed and efficiency of manual tasks, the disjointed modules of property management software prevent property owners from seeing the complete picture.
FacilGo mitigates this lack of clarity through an end-to-end solution that enhances the efficiency of the overall maintenance process—from inspections to resident charges.
Ken Murai, Founder and CEO of FacilGo explains, “Property managers gain the ability to receive timely information, collaborate with peers and suppliers, and efficiently move from one step of the process to the next.”
Property staff use FacilGo’s Remote Maintenance module to communicate with residents by way of text messages and pictures while performing a service request/work order. This protects property managers and their residents’ privacy while documenting communications within the service request/work order. Maintenance staff can send pictures of unknown items to suppliers who then provide purchase advice. We introduce better ways to operate efficiently”, states Murai.
In addition to enhancing maintenance and inspection processes, FacilGo helps companies manage and execute the financial and project-related tasks during renovations.
FacilGo’s collaborative technologies provide a comprehensive solution for directing the actions of maintenance staff while also allowing property managers to proactively handle resident queries. “This reassures the owners that operational expenses are proactively managed while tenant retention/occupancy remains high,” adds Murai.
He highlights the core competencies of FacilGo by explaining how his solution helps property managers perform move-out inspections. FacilGo connects maintenance personnel to the right provider for replacement items or service actions. It consistently uses the collected data and optimizes the steps of the process:
• Show show to purchase the right products
• Notifies the best-suited service vendors
• Records and communicates workmanship issues
• Records the newly purchased fixed assets
• Manages useful life and warranties for efficient document charge backs
Now residents rest easy because they gain a clear understanding of deposit retentions while the property staff and related parties are updated on all the performed turn tasks through a common set of matrices.
“These dynamic turn matrices allow property staff to view turn progress, budget impact, and more, to make proactive decisions,” says Murai.
FacilGo is the only solution that leverages information gathered from each step of a property’s maintenance process to take the next step. As a result, property managers create more value in the management of their real estate assets. FacilGo‘next step’ functionality guides maintenance and inspection staff to the right vendors/suppliers based on their inspection results.
Murai said, “With our roadmap in place, we plan to expand our platform’s capabilities delivering solutions to add efficiencies across many markets.”
