U.S. National Archives and Records Administration

As a strategic executive, Pamela Wright focuses on user-centered digital reference and innovation at the National Archives. She spearheads impactful initiatives like digitization projects and social cataloging platforms, managing budgets and fostering collaboration. Her dedication to open government and embracing emerging technologies drives the agency's mission of preserving and providing access to federal government records.

In an interview with CIOReview Magazine, Pamela Wright shares her insights on the challenges and emerging trends in the public sector space and modern ways to adapt to the volatile industry.  

Could you share your personal and professional journey in the industry, highlighting your leadership experiences and how you came to join your current organization? What are your key roles and responsibilities in your current position?

I earned degrees in history and English, greatly contributing to my fulfilling career journey and opening numerous opportunities.

I spent 10 years at Historical Research Associates, conducting archival research nationwide. In 2001, I joined the National Archives as an archivist, focusing on initial record processing. Transitioning from a user to a provider of archives, I valued understanding customer needs, which facilitated my advancement from a frontline archivist.

I became head of the National Archives catalog, overseeing online digital access to our records. As head of digital engagement, I initiated web development, digitization processes, and social media integration. We have actively participated in open government initiatives, fostering transparency, public participation, and trust-building.

What are some of the key challenges currently facing the public sector?

I'm grateful to work for an organization with a mission I deeply believe in: providing access to and preserving federal government records for public access. Our work ensures access to historical evidence, guiding us through challenging times.

Despite numerous hurdles, understanding and being driven by our mission helps us overcome obstacles. Funding remains a persistent challenge across the government. However, there is a growing focus on user-centered services, which has been central to our philosophy. Open government initiatives have helped emphasize the importance of understanding user needs and simplifying access to our services. This shift has made a significant difference in how we approach our work, and it's rewarding to see positive responses from the public when they find what they need. 

What recent trends have emerged to address these challenges and streamline processes?

We embraced social media early to enhance public outreach, leveraging its real-time feedback capabilities. Despite initial uncertainty, we implemented numerous projects, learning and adapting across various platforms. What began as a fringe idea has now become a mainstream communication channel.

We are witnessing a similar trend with AI and chat GPT technology, enabling quicker information delivery to the public without starting from scratch. We are approaching it cautiously, ensuring safeguards are in place to address risks. However, the efficiency and effectiveness it offers make it a necessary consideration.

Could you discuss a recent project initiative where you have incorporated one or more of these trends to achieve success?

We are in the early stages of exploring AI and large language models. We are collaborating with other agencies and institutions like the Library of Congress and the University of Virginia to establish frameworks and stay informed about best practices. We focus on understanding and gathering information and participating in interagency groups focused on emerging technology. We are piloting initial projects and considering how these technologies can improve our work.

The National Archives catalog holds approximately 13 billion pages of records, with over 250 million pages already digitized. However, this is just a fraction of what needs to be digitized for full accessibility. We are exploring new technologies like high-speed scanners to accelerate digitization efforts. AI advancements are improving optical character recognition (OCR) technology for handwritten documents, revolutionizing searchability. 

Can you share your vision for the future of this space, considering the potential disruptions and transformations expected to occur in the next couple of years?

Digitization is crucial as many perceive records as non-existent, if not online. This enhances inclusivity and accessibility. Step two involves implementing user-friendly technologies for easy searchability, similar to Google's standards, ensuring high-quality access to federal government records.

Please offer advice based on your experience to colleagues and emerging professionals in this field.

My advice is to remain open-minded yet cautious. Embrace emerging technologies while maintaining a sense of responsibility for the sacred trust we hold. Continuously learn and stay informed to adapt to advancements impacting our profession.