Accenture Walks into IT Consolidation for Hawaiian Telcom

By CIOReview | Thursday, January 21, 2016
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NEW YORK, NY: Information Technology is an area that demands businesses to quickly consolidate so as to reduce overhead costs, redundancy and overlaps. Cloud services ensures the management and support of critical back-end IT infrastructure consolidation and optimization along with the access to applications, data and business systems in a distributed manner to help increase agility, connectivity and improve customer service.

Accenture has recently assisted Hawaiian Telcom, an integrated communications, broadband, data center and entertainment solutions provider to migrate some of their data and applications into the Oracle Service Cloud as part of the first phase of a transformational IT consolidation project. Within the span of a quarter year, Accenture managed to integrate five critical systems to deliver the client a structured view of every customer account whenever and wherever required.

The credit for this accomplishment goes to the Accenture Oracle Business Group, a joint venture of the two establishments of IT Industry: Accenture and Oracle. The association helps customers embrace the cloud to achieve their digital transformation goals. On similar lines, Kevin Paul, Senior Vice President, Hawaiian Telcom, says, “Accenture’s extensive experience in Oracle Service Cloud and broad telecommunications industry knowledge led us to select them as our consultant to help us as we focus on continuously enhancing our customer experience”.

Hawaiian Telcom’s goal is to cohesively evaluate and implement contact center and web self-service capabilities at a pace that endorses their dynamic business. Accenture also appreciates the effort of the Hawaiian Telcom for the creation of large-scale transformational business change to better support their employees and customers.

Accenture deploys Oracle Cloud technologies to integrate information from a quintet of Hawaiian Telcom systems, comprising of customer details, order and cases, billing and facilities systems. Utilizing such deployments, the company provides a number of key benefits including improved customer support capabilities and interaction as well as potentiated infrastructure productivity. The project moves ahead with additional Oracle Service Cloud capabilities enforced successively to further establish Hawaiian Telcom’s cloud-based foundation.