Ameyo Launches Video Call Center Integration

By CIOReview | Thursday, March 17, 2016
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HACKENSACK, NJ: The call center technology company Ameyo, launched a new integrated video call centre capability leveraging the VidyoWorks platform offered by the visual communications and collaboration technology provider, Vidyo, reports prnewswire.co.in. Ameyo customers now have the ability to fully embed the highest quality visual communication into any customer experience application, workflow or endpoint by combining Ameyo solution with the VidyoWorks platform, enhancing the call centre efficiency.

To meet the demand for online web meetings, technical support, and discussions, Ameyo is largely catering to its customers in banking, e-commerce, financial services, telecommunications, travel & tourism, healthcare, retail and other industries by providing this integrated video capability. Initiating chat from two interfaces, the web UI and the mobile app, Ameyo Global Contact Center solutions integration can enable great personal video interactions throughout the customer interactions. The web-based agent interface has the capability to offer video support to the customers along with other functionalities such as transfer, confer, CTI popup, and to monitor agent's activities on real time basis.

Covering all the aspects of a typical contact center, Ameyo's solution provides an easy-to-use agent and customer interface and the supervisors can put themselves on conference with agent and customer when required.

Established in 2003, Ameyo offers an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences. It is powerful and flexible IP-based contact center software that lets users have a personalized interaction with every customer across multiple channels, driving customer engagement to a level par excellence. 

Based out of New Jersey Vidyo, is a venture-funded company that provides both software-based technology and product-based visual communication solutions. The company’s VidyoConferencing solutions are the first in the videoconferencing industry to take advantage of the H.264 standard for video compression, and Scalable Video Coding (SVC).