C&W Business Builds Avant-garde Cloud Based Contact Centre
Cisco’s HCS is a unified communications and collaboration platform which eases access to multiple applications. This solution helps to setup the contact centre, and enables it to be hosted on the cloud. By integrating with cloud, Cisco’s HCS helps the customers to get a scalable, agile, efficient and flexible contact centre solution.
The benefits of implementing such a contact center include, voice and video communications, and messaging. The UCaaS enables web and video conferencing and also provides access to cloud based resources. Customers need not make initial capital expenditure; the monthly cost per-user is predictable. Equipment maintenance and related software upgrade costs are eliminated, as the solution is cloud hosted. Additionally, the deployment time is very less and the service is operational within weeks instead of months. On the other hand, existing customers having contact center setups ‘on-premise’ can change into ‘cloud’ and just need to invest on licensing.